Do you ship to my country?
We ship to all countries except Ukraine, Russia, Afghanistan, Yemen, Iraq, Iran, Sudan and countries currently in war or considered as warzone
What are the shipping rates?
Shipping rates vary based on your location and the total WEIGHT of the item/s you have purchased. Shipping prices are calculated at the checkout page directly with DHL(Customs are not included)
How Long Will It Take To Get My Package?
Please allow 7-14 days for handling and processing. Once your orders have been processed, please allow 2-5 days for the order to be delivered. We use DHL as our carrier partner for fast shipping.
NOTE: We need 10 to 14 days to make and ship existing designs
7 to 10 days for production
2 to 4 days for shipping
For the custom orders we need 15 to 20 days,
10 to 16 days to work on the design and embroidery
2 to 4 days for shipping
This is estimated shipping time please use order tracking page for detailed information.
How can I track my order?
Once your order is shipped you will receive the tracking number by your email, use that on our tracking page. If you have a question about tracking a particular order, please contact us at info@otakustitch.com